If you are currently unable to login to MFA because you do not have another device setup or you do not have a saved list of backup codes, you will need to use a temporary passcode (see MFA-Duo - Request a Temporary Passcode) to continue to step 3. You will see a page that says Manage Your Multi-Factor Authentication (MFA) Devices and prompts you for a MFA-Duo Login.
Once there, click Manage MFA Preferences and Devices.
Navigate to the UW-Madison MFA Portal at and login with your NetID and password if requested.
This document will provide instructions for reactivating the Duo Mobile App when you purchase a new phone or tablet, or when receiving a replacement device.
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